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Exceeding

Customer Expectations

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Course Overview

Exceeding Customer Expectations

This course has been designed to provide those, in a managerial position, the knowledge and skills to implement a culture of great customer service.  Customer Service helps users define who their customers are and understand their needs.

There are many benefits of delivering great customer service:

  • It can improve customer perceptions.
  • Improve customer loyalty.
  • Help build a positive brand image- if issues arise in the future the customer will be more sympathetic.
  • Create a positive working environment- satisfied customers will show appreciation to staff members who deliver a positive service experience.

In Company Courses: If you have over 8 learners we will happily come to you to train your staff. For more information and to get your personalised quote please complete our request a call back form and a member of the team will be in contact with you.

Course Content

  • Who are your customers?
  • Defining customers’ needs
  • The customer service process
  • Personal standards
  • Premises standards
  • The value of customers
  • The service journey
  • Dealing with complaints
  • Going the ‘extra mile’

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