Payment is to be made in full before commencement of ALL courses/services. Any additional expenses incurred by our Trainer (e.g. for on-site courses) will be invoiced after the course.
Where a training course is offered at a discount from our list price, the discounted price offered is subject to payment with booking and availability of places.
Payment can be made by Visa, MasterCard, American Express, Cheque or Bank Transfer. Cheques are payable to CPL Training Limited (on the reverse list delegates name/s and date of course). Bank transfer details available on request.
Confirmation of Booking
Once payment is received in full CPL Training will forward confirmation of your course reservation, which will include the course material and directions to the training venue.
Cancellation & Change of Date
If an individual candidate is unable to attend the scheduled course date, the candidate should notify CPL Training at least 24 hours in advance. If they do so, CPL Training will agree an alternative course date with the
candidate for any course date in the next 6 months, subject to availability and to the payment of an administration charge (currently £15.00 - payable at time of amendment).
Where a candidate fails to notify CPL Training of their inability to attend their confirmed course date then a new booking will have to be made. This may incur a re-booking fee of £50.00 plus VAT. Where the candidate fails to contact us
within 4 weeks of the original confirmed course date, then any re-booking after that date will be treated as a new booking and shall attract the full course fee in force at that time.
If a course is run exclusively for a corporate customer - at CPL Training’s offices, on a customer site or any other alternative venue - the same no-refund terms apply in the event of cancellation, but an alternative course date can be arranged by agreement.
In the event that it is necessary for CPL Training to cancel or reschedule a course, we will endeavour to give a minimum of 7 days notice. In such circumstances a full refund will be made, or alternative dates will be made available. All liability by CPL Training will be limited to the value of the original course fee.
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