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Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

  • Name, address and job title
  • Contact information including email address
  • Demographic information such as your postcode
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • The provision of training and qualifications
  • Internal record keeping
  • Proof to responsible authorities of due diligence through the provision of training
  • To improve our products and services
  • To send promotional emails about new products, special offers or other information which we think you may find useful or interesting using the email address which you have provided
  • To contact you for market research purposes. We may contact you by email, phone, fax or mail

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Payments & Credit Cards

We do not store credit card details nor do we share customer details with any 3rd parties.

Information, Advice and Guidance

As a learner with CPL Training, we will offer confidential and impartial support throughout your learning journey to help you achieve your goals.

Getting In

You will have an interview before starting with us to consider what training might be suitable for you and how it can help you. We will tell you all about the programme, what it will involve and about the support you'll get from us. You will then do an initial assessment/diagnostic tests to see if you need any additional support before starting your programme.

You will have a discussion with an assessor to develop a plan of how you will achieve your learning goals and an Individual Learning Plan.

Finally you will be given comprehensive information when you first start on a programme with us; this session is known as your Induction.

Getting On

At regular intervals throughout your programme, you will meet with your training adviser/assessor to talk about how you are getting on. These discussions will ensure that you get the help you need to identify any barriers that may affect your learning and provide you with opportunities to ask questions and give your views on the programme.

Moving On

Towards the end of your programme you and your training adviser/assessor will review your learning experience and discuss how you might use the skills and knowledge you've gained. You will receive more information about other options and help to plan your next steps.

What You Can Expect

CPL Training Staff:

  • Will treat you with respect
  • Are well trained and qualified
  • Can get up-to-date information on what is happening in education, training or employment and tell you about it

CPL Training will:

  • Support you throughout your learning to enable you to achieve your potential
  • Signpost you to other sources of help where necessary
  • Continue to improve the service we provide

How You Can Help Us To Improve The Service

You Can:

  • Use our Compliments, Complaints and Suggestions system to tell us what you think about our services
  • Complete the evaluation questionnaires we will give you throughout your time with us

CPL Training will:

  • Use our Compliments, Complaints and Suggestions system to tell us what you think about our services
  • Respond to any complaints within 5 working days