CPL Training’s public relations advisor Paul Charity, former editor of the Publican’s Morning Advertiser, takes a look at how managed company Mitchells & Butlers is faring under new executive chairman Bob Ivell

25. November 2011 07:13

It was a big day for Mitchells & Butlers (M&B) last Tuesday. It was the first time new executive chairman Bob Ivell had offered his considered view on life at the UK's largest licensed retailer. For Ivell, the company is a bit of a curate's egg. There's no doubting, according to Ivell, that it's a good company, but change is required to make it a great company.

He indicated two key internal problems - the company hasn't sufficiently shuffled off its Bass heritage and hence is a little too old-fashioned and is dogged by bureaucracy that clogs up the internal systems.

The new executive chairman also noted that the competitive landscape had changed since the three or four years after the sale of Scottish & Newcastle Retail to Spirit when M&B had grown like-for-like sales quickly. "On reflection, there was quite a period when it didn't have a major competitor – Spirit was in disarray," he told analysts.

It was an unusual presentation in that City analysts do not normally get so much detailed internal stuff on how systems within a company need to change. Ivell was at pains to list the many and varied ways in which M&B's Birmingham headquarters had turned into what he describes as the "Command and Control" centre.

Pub managers, Ivell reported, could receive as many as 120 e-mails in two hours from the centre. "It's like a big funnel at the top and it's been clogging up the system." he reported. He had one telling anecdote about the annual company-wide week-long trip to Celtic Manor where a series of awards and conferences are held for the company's divisions.

This year for the first time the entire M&B board had decamped to the Celtic Manor on the basis that it's a golden opportunity to spend a lot of time with the people who actually run the company's pubs. "It's the first time the board had ever attended and talked to the troops. "It didn't happen in the old days – a reflection of the culture of the business," said Ivell.

Technology within the company is also a "little old and antiquated". He gave the example of Wi-fi – the company did not have a single pub offering free Wi-fi, which put it at a disadvantage to the coffee chains. (It's now being rolled out)

From a performance point-of-view – and overlooked by the news reports – the most interesting aspect of the presentation was the first real indication of how M&B's "Six Brands" strategy was shaping up. It was a full 18 months ago that then chairman John Lovering unveiled an ambitious plan to grow its six key brands – Crown Carveries, Toby Carvery, Harvester, Vintage, Premium Country Dining and Sizzling Pub Company – exponentially and with a new focus on leasehold sites on retail parks.

Well, it is the retail park openings that are the star performers with the Return on Investment in excess of 30%. Laggards are the "package lease conversions" with 15% return on investment – although Ivell pointed out that the conversion of former Ha Ha Bar & Grill sites would take two years to see optimum performance.

But there was a worthwhile reminder of just how big the UK eating out market is – it's grown by 60% in the past ten years and is currently a £43bn per annum market.

Ivell provided examples of the kind of money some of the company's new openings are taking. A Toby Carvery in Basildon on a retail park site is taking £40,000-a-week and the Green House in Sutton Coldfield, now a Premium Country Dining venue and previously an Ember Inn, is taking £51,000-a-week, a startling 101% return on investment. Ivell posed a question: "If we are taking those kinds of numbers in the bad times, what sort of numbers could we get in the good times?" Probably quite similar in my view – there's not a lot wrong with M&B operationally and there's lots of market share left for it to grab.

Tags:

4/26/2012 5:28:20 AM #

Wedding Abayas

Blog very attractive. Congratulations!

Wedding Abayas

5/3/2012 12:38:31 AM #

RubiNNq

HungaryIcelandIndiaIndonesiaIranIraqIrelandIslamic Republic of PakistanIsraelItalyJamaicaJapanJordanKazakhstanKenyaKoreaKuwaitKyrgyzstanLao P. During his career Paul has helped to establish licensed retail trade publications. Paul is responsible for producing high quality news stories and external newsletters as well as building media relations and helping to develop business strategies by launching the CPL Group in the casual dining arena.Hope you like my post on <a href="http://rubin-one.kg">rubin</a>; today.junior seau dead tyler perry studios david barton the scream kentucky derby san diego news skyline cinco de mayo kate upton mothers day gifts call of duty black ops 2 roger clemens vince young la riots john edwards mint julep chargers tampa bay buccaneers dancing with the stars tanning

RubiNNq

4/29/2015 10:37:31 AM #

click resources

I simply want to mention I am very new to blogging and actually loved your web page. Almost certainly I’m planning to bookmark your blog post . You absolutely have impressive stories. Thanks a bunch for sharing your web site.

click resources United States

4/29/2015 11:03:44 AM #

use this link

I just want to tell you that I'm very new to blogging and absolutely liked you're website. Very likely I’m likely to bookmark your blog . You definitely come with tremendous posts. Kudos for sharing with us your blog.

use this link United States

4/30/2015 3:38:25 AM #

check website

I just want to tell you that I am newbie to blogs and really loved this page. More than likely I’m likely to bookmark your blog . You really have beneficial articles. Thanks a bunch for sharing with us your website.

check website United States

4/30/2015 5:26:12 AM #

read post

I just want to say I'm very new to blogs and actually enjoyed your web site. Most likely I’m planning to bookmark your website . You amazingly come with wonderful well written articles. Many thanks for sharing with us your web site.

read post United States

4/30/2015 3:05:19 PM #

read website

I just want to say I'm newbie to blogging and really enjoyed you're web page. More than likely I’m likely to bookmark your blog . You amazingly come with really good posts. Thanks a lot for sharing with us your blog site.

read website United States

4/30/2015 3:21:05 PM #

check article

I just want to mention I am newbie to blogging and actually enjoyed your blog. Probably I’m want to bookmark your blog post . You really have incredible writings. Thanks for sharing your website page.

check article United States

4/30/2015 3:24:47 PM #

read post

I just want to tell you that I am just new to blogging and site-building and definitely enjoyed you're website. Likely I’m want to bookmark your site . You amazingly have terrific articles. Thanks a bunch for revealing your web page.

read post United States

4/30/2015 3:42:01 PM #

more information

I just want to say I am new to blogging and site-building and definitely loved your blog site. Probably I’m want to bookmark your website . You definitely come with superb article content. Cheers for revealing your blog.

more information United States

4/30/2015 5:32:15 PM #

discover more

I just want to tell you that I'm beginner to weblog and definitely savored your web-site. More than likely I’m going to bookmark your blog . You absolutely have really good articles and reviews. With thanks for sharing with us your blog site.

discover more United States

4/30/2015 5:50:16 PM #

great content

I simply want to tell you that I am just new to blogs and honestly enjoyed your web blog. Probably I’m going to bookmark your website . You amazingly have amazing articles. Bless you for sharing with us your website page.

great content United States

5/1/2015 12:14:03 AM #

good content

I simply want to say I'm new to blogging and site-building and absolutely liked your web blog. Probably I’m want to bookmark your blog post . You certainly have perfect posts. Thanks a lot for sharing with us your website page.

good content United States

5/1/2015 4:25:48 PM #

guillermo gonzalez

Good fences make good neighbours.

guillermo gonzalez United States

5/1/2015 7:06:58 PM #

visit their website

I just want to mention I am all new to blogging and really loved you're web-site. More than likely I’m planning to bookmark your website . You amazingly come with really good writings. Regards for sharing your blog site.

visit their website United States

5/2/2015 12:34:34 AM #

host your own website

I could not resist commenting. Very well written!|

host your own website United States

5/2/2015 2:02:58 AM #

direct tv

Do you have a spam issue on this site; I also am a blogger, and I was wanting to know your situation; many of us have created some nice methods and we are looking to swap techniques with other folks, be sure to shoot me an e-mail if interested.|

direct tv United States

5/2/2015 9:42:00 AM #

cheap website hosting and domain

I am truly happy to read this weblog posts which carries lots of useful data, thanks for providing these information.|

cheap website hosting and domain United States

5/2/2015 10:16:01 AM #

exotic car insurance

What's Going down i'm new to this, I stumbled upon this I've discovered It positively useful and it has aided me out loads. I am hoping to give a contribution & aid other users like its aided me. Good job.|

exotic car insurance United States

5/2/2015 11:07:15 AM #

directv promotions

Hi! This is kind of off topic but I need some guidance from an established blog. Is it very difficult to set up your own blog? I'm not very techincal but I can figure things out pretty quick. I'm thinking about making my own but I'm not sure where to begin. Do you have any ideas or suggestions?  Appreciate it|

directv promotions United States

5/2/2015 3:44:23 PM #

quick cash

I know this if off topic but I'm looking into starting my own weblog and was curious what all is required to get setup? I'm assuming having a blog like yours would cost a pretty penny? I'm not very web smart so I'm not 100% sure. Any tips or advice would be greatly appreciated. Many thanks|

quick cash United States

5/3/2015 5:29:02 AM #

alarm security system

Hi I am so thrilled I found your site, I really found you by mistake, while I was looking on Google for something else, Anyways I am here now and would just like to say many thanks for a incredible post and a all round enjoyable blog (I also love the theme/design), I don't have time to read it all at the minute but I have book-marked it and also added your RSS feeds, so when I have time I will be back to read a lot more, Please do keep up the excellent work.|

alarm security system United States

5/3/2015 5:31:54 AM #

Israel Kasuba

Thanks on your marvelous posting! I really enjoyed reading it, you're a great author.I will remember to bookmark your blog and may come back sometime soon. I want to encourage you continue your great writing, have a nice afternoon!

Israel Kasuba United States

5/3/2015 5:47:36 AM #

cash advance now

Aw, this was an exceptionally nice post. Spending some time and actual effort to produce a top notch article… but what can I say… I put things off a whole lot and never seem to get nearly anything done.|

cash advance now United States

5/3/2015 6:35:00 AM #

payday loan store

Aw, this was an exceptionally good post. Taking a few minutes and actual effort to generate a really good article… but what can I say… I put things off a whole lot and don't seem to get nearly anything done.|

payday loan store United States

5/3/2015 11:08:57 AM #

car and home insurance quotes

You made some decent points there. I looked on the internet for more information about the issue and found most people will go along with your views on this web site.|

car and home insurance quotes United States

5/3/2015 12:35:49 PM #

Hughesnet

I blog often and I seriously appreciate your content. This great article has truly peaked my interest. I will bookmark your site and keep checking for new details about once a week. I opted in for your RSS feed too.|

Hughesnet United States

5/3/2015 1:27:00 PM #

home security equipment

Awesome! Its truly awesome post, I have got much clear idea about from this post.|

home security equipment United States

5/4/2015 4:01:38 PM #

criminal defenses

It's very effortless to find out any topic on web as compared to textbooks, as I found this piece of writing at this web page.|

criminal defenses United States

5/4/2015 4:28:06 PM #

Dishnet satellite internet

I don't even understand how I stopped up right here, however I believed this submit was great. I do not recognise who you might be but definitely you are going to a famous blogger if you happen to are not already. Cheers!|

Dishnet satellite internet United States

5/4/2015 6:02:59 PM #

payday loan no faxing

Hi there! I just wanted to ask if you ever have any problems with hackers? My last blog (wordpress) was hacked and I ended up losing a few months of hard work due to no backup. Do you have any solutions to stop hackers?|

payday loan no faxing United States

5/4/2015 7:10:27 PM #

payday loan without bank account

Do you mind if I quote a couple of your posts as long as I provide credit and sources back to your webpage? My website is in the exact same niche as yours and my users would truly benefit from some of the information you present here. Please let me know if this okay with you. Thanks a lot!|

payday loan without bank account United States

5/5/2015 12:36:06 AM #

dentist that take medicaid

Why viewers still use to read news papers when in this technological world the whole thing is accessible on web?|

dentist that take medicaid United States

5/5/2015 1:06:45 AM #

best satellite tv

It's enormous that you are getting ideas from this article as well as from our discussion made at this place.|

best satellite tv United States

5/5/2015 7:15:21 AM #

direct payday loan lenders

Hmm is anyone else experiencing problems with the pictures on this blog loading? I'm trying to find out if its a problem on my end or if it's the blog. Any feed-back would be greatly appreciated.|

direct payday loan lenders United States

5/5/2015 9:25:10 AM #

super dentist

Howdy! This post could not be written any better! Going through this article reminds me of my previous roommate! He always kept preaching about this. I am going to forward this information to him. Pretty sure he's going to have a good read. I appreciate you for sharing!|

super dentist United States

5/5/2015 11:54:21 AM #

fast payday loans online

Great article! This is the type of information that are meant to be shared around the internet. Disgrace on the search engines for not positioning this post upper! Come on over and consult with my web site . Thank you =)|

fast payday loans online United States

5/5/2015 1:01:57 PM #

search engine optimization

Hi there! I simply would like to offer you a big thumbs up for your excellent information you've got right here on this post. I will be returning to your blog for more soon.|

search engine optimization United States

5/5/2015 1:20:11 PM #

Exede internet

My programmer is trying to convince me to move to .net from PHP. I have always disliked the idea because of the expenses. But he's tryiong none the less. I've been using WordPress on a number of websites for about a year and am worried about switching to another platform. I have heard excellent things about blogengine.net. Is there a way I can transfer all my wordpress posts into it? Any help would be greatly appreciated!|

Exede internet United States

5/5/2015 3:11:09 PM #

bankruptcy laywers

Wonderful post but I was wondering if you could write a litte more on this topic? I'd be very thankful if you could elaborate a little bit more. Appreciate it!|

bankruptcy laywers United States

5/5/2015 7:32:03 PM #

direct tv reviews

Very rapidly this web page will be famous among all blogging and site-building viewers, due to it's nice content|

direct tv reviews United States

5/5/2015 11:58:31 PM #

dwi lawyer

Thanks on your marvelous posting! I quite enjoyed reading it, you happen to be a great author.I will ensure that I bookmark your blog and will come back in the future. I want to encourage you to ultimately continue your great writing, have a nice day!|

dwi lawyer United States

5/6/2015 2:22:46 AM #

divorce laywer

hello there and thank you for your information – I have certainly picked up something new from right here. I did however expertise several technical points using this web site, since I experienced to reload the web site lots of times previous to I could get it to load correctly. I had been wondering if your web hosting is OK? Not that I am complaining, but slow loading instances times will often affect your placement in google and can damage your high-quality score if ads and marketing with Adwords. Anyway I'm adding this RSS to my email and can look out for much more of your respective fascinating content. Ensure that you update this again soon.|

divorce laywer United States

5/6/2015 3:06:27 AM #

same day cash loans

For the reason that the admin of this site is working, no hesitation very soon it will be renowned, due to its feature contents.|

same day cash loans United States

5/6/2015 4:28:48 AM #

attorneys for personal injury

I am regular visitor, how are you everybody? This article posted at this website is in fact pleasant.|

attorneys for personal injury United States

5/6/2015 4:39:57 AM #

business security systems

It's actually a cool and useful piece of info. I am satisfied that you simply shared this helpful information with us. Please keep us up to date like this. Thanks for sharing.|

business security systems United States

5/6/2015 5:57:09 AM #

online payday loans bad credit

Hi there, its good piece of writing on the topic of media print, we all know media is a fantastic source of data.|

online payday loans bad credit United States

5/6/2015 7:34:31 AM #

Hughes net

This design is spectacular! You most certainly know how to keep a reader amused. Between your wit and your videos, I was almost moved to start my own blog (well, almost...HaHa!) Fantastic job. I really loved what you had to say, and more than that, how you presented it. Too cool!|

Hughes net United States

5/6/2015 2:45:59 PM #

low income dental insurance

Woah! I'm really loving the template/theme of this website. It's simple, yet effective. A lot of times it's very hard to get that "perfect balance" between usability and visual appeal. I must say you have done a amazing job with this. In addition, the blog loads extremely quick for me on Safari. Superb Blog!|

low income dental insurance United States

5/6/2015 3:32:20 PM #

best diet to lose weight

Great weblog here! Also your website a lot up very fast! What host are you the use of? Can I am getting your associate link for your host? I wish my web site loaded up as quickly as yours lol|

best diet to lose weight United States

5/6/2015 6:36:47 PM #

dish network promotions

I love your blog.. very nice colors & theme. Did you make this website yourself or did you hire someone to do it for you? Plz answer back as I'm looking to design my own blog and would like to find out where u got this from. kudos|

dish network promotions United States

Add comment




  Country flag
biuquote
  • Comment
  • Preview
Loading






About the author

Phil Mellows

Former Group Editor of the Publican’s Morning Advertiser, Paul has a wealth of experience in the licensed retail and drinks industry. During his career Paul has helped to establish licensed retail trade publications.

His commercial awareness and communication skills have led Paul to develop his own PR agency, Propel, and he is now the CPL Group’s Public Relations Advisor. Paul is responsible for producing high quality news stories and external newsletters as well as building media relations and helping to develop business strategies by launching the CPL Group in the casual dining arena.

Tag cloud