The family came to stay for a few days between Christmas and New Year. One day, my wife and other female members of the family decided the time was especially right for a shopping trip.
It was, I realised, a God-given opportunity to peel away. So it was that brother Kevin, who runs a few coaching inns around the UK, and me embarked on a three-pub tour of West Sussex.
It was a chance to talk business – and have a look at what some quality pub operators are doing well.
We started at The Cowdray, a Greene King leased pub in Balcombe, run by Alex and Andy Owen, both of whom have experience working in Gordon Ramsay's sprawling empire. Not surprisingly, food's the thing here. It opens at 9am through Monday to Saturday with a full breakfast menu.
Most eye-catching feature, though, is the hugely tempting "Bar Bites" offer for those that don't fancy the whole hog, as it were. We ordered stuffed squid, garlic butter and chorizo (£3.95), pork belly carrot puree and Yorkshire pudding (£4.50) and beer battered cod fingers (£3.95). All three were exceptional and the epitome of the tapas- style offer properly anglicised.
Then it was on to the Wiremill, Lingfield, the first pub opened by three-strong Yummy Pub Company – its 60 staff benefit from CPL Training on-line e-learning courses, incidentally. One of the founders Tim Foster left a marketing job at Carlsberg last month to work on his burgeoning pub empire full-time. The Wiremill has won a number of awards for its all-round offer but has won recognition for its bedrooms and food in particular. What strikes you is the real effort to underscore the values behind the pub and project personality.
There's not a single trick missed. Every chalkboard, inside and out, welcomes customers in an open-hearted way – and invites feedback.
There's depth in the Wiremill customer offer with thoughtful nods to the needs of grazers, pregnant women, vegetarians and children (there's ice creams on sticks for the pesky sweet-toothed varmints).
What we liked most, though, was the way the menu had been turned into a positive conversation with customers, chock-full of values and goodwill gestures. Here's an example from the bottom of the menu: "12.5% service charge will NOT be added to your bill. We HATE service charges. If you feel you have had great service feel free to tip. The team receive all of the money – we don't take a penny." And one last point. If you are good enough to win awards, you should be telling your customers. The Wiremill certainly avoids hiding its light beneath a bushel – there are framed features from trade magazines on the walls and a trophy wall of awards. Quite right, too. It's telling customers the obvious – you can expect a quality experience here.
Final pub on our tour was The Old Dunning Mill in East Grinstead, a Whiting & Hammond pub – another award-winning company that has introduced CPL e-learning for its staff. The company, founded by Brunning & Price director Brian Whiting, now has seven sites and the Old Dunning Mill, a Harvey's pub, was one of the early ones. It's a peach of a site, big and rambling and really cosy. Shabby chic is a description that's verging on the rude. But it's the essence of the Old Dunning Mill because it's like a country cottage with its open fires, slightly care-worn rugs, big displays of books and with almost every square inch of the walls home to framed pictures. The menu is super-appealing. Brian Whiting once told me that his menu choices are guided by a fundamental principle - would he like to eat it. So there's almost nothing that doesn't sit comfortably in what's commonly known as pub classics. It's just that, you know, they are all done with exceptional skill and attention to detail. So, for example, there are three types of chip on offer, dependent on what they accompany.
The honey roast ham and two-fried free range eggs are served with chunky chips (£9.95) while the Old Mill Steak Burger is served with skinny chip and lots of them (£10.95).
It was all going so well that the three-pub tour turned into a four-pub tour. We decided that a visit to my brilliant local, the Half Moon in Warninglid, for dinner would be in order. But that's another (and equally encouraging) story…