St Austell signs up with CPL Training

Wednesday, 17 October 2012

Now that it is in the public domain we are proud to announce that West Country brewer and retailer, St Austell, has signed up with us to ensure its staff members are trained to the highest standard.

The partnership forms part of a two-stage programme which has the aim of raising service standards and instructing staff on licensing law and the numerous statutory requirements involved in running a pub.

Our e-learning suite of online courses is at the centre of the programme, which will begin to be rolled out across St Austell’s 25 strong managed estate at the end of October. Shelley Tookey, Company Training and Developments Manager at St Austell, said the programme will be open to up to 800 members of staff in the managed houses as well as elements of the programme being available to around 400 people employed in other aspects of the business, including the brewery.

She added: “People will have access to around 22 courses, of which some will be mandatory depending on what their job entails. There are no barriers to the number of courses that people can take if they want to develop their career.”

CPL Online Managing Director, David Dasher, also commented on the partnership: “St Austell Brewery is renowned for its high levels of staff training and customer satisfaction and we are proud to be involved in helping the company to improve standards further.

“The programme is a significant investment in time and money by the company and shows its commitment to developing careers for members of staff as well as increased customer service.”

Read more about the partnership on the Publican’s Morning Advertiser website.