As a learner with CPL Training, we will offer confidential and impartial support throughout your learning journey to help you achieve your goals.
You will have an interview before starting with us to consider what training might be suitable for you and how it can help you. We will tell you all about the programme, what it will involve and about the support you'll get from us.
You will then do an initial assessment/diagnostic tests to see if you need any additional support before starting your programme.
You will have a discussion with an assessor to develop a plan of how you will achieve your learning goals – an Individual Learning Plan.
Finally you will be given comprehensive information when you first start on a programme with us; this session is known as your Induction.
At regular intervals throughout your programme, you will meet with your training adviser/assessor to talk about how you are getting on. These discussions will ensure that you get the help you need to identify any barriers that may affect your learning and provide you with opportunities to ask questions and give your views on the programme.
Towards the end of your programme you and your training adviser/assessor will review your learning experience and discuss how you might use the skills and knowledge you've gained. You will receive more information about other options and help to plan your next steps.
What You can Expect
CPL Training Staff:
- Will treat you with respect
- Are well trained and qualified
- Can get up-to-date information on what is happening in education, training or employment and tell you about it
CPL Training will:
- Support you throughout your learning to enable you to achieve your potential;
- Signpost you to other sources of help where necessary;
- Continue to improve the service we provide.
How You Can Help Us To Improve The Service
You Can:
- Use our Compliments, Complaints and Suggestions system to tell us what you think about our services
- Complete the evaluation questionnaires we will give you throughout your time with us
CPL Training will:
- Use our Compliments, Complaints and Suggestions system to tell us what you think about our services
- Respond to any complaints within 5 working days