Corporate - Testimonials

A Planned Approach

We helped the Britannia Hotel group to draw up a 12 month training calendar with staff across the entire business; from call centre employees to health club managers.

Britannia Hotels are the largest privately owned hotel chain in the UK, with 33 hotels across the country including the famous Adelphi Hotel in Liverpool and The Savoy in Blackpool.

With 6,500 of employees and 7,000 bedrooms there's plenty of compliance training to think about so it made sense to adopt an annual plan that includes existing training courses whilst also developing some tailor-made training.

Mike Marten, Group Personnel and Training Manager for Britannia Hotels said: “We've been able to cover a wide range of training requirements with CPL Training because of their national coverage and range of courses. We're doing some basic such as key fire safety training, first aid, food safety as well as developing new health and safety courses for our health club managers and sales centre for our call centre staff.”

Management without conflict

We ran a bespoke conflict management course for pub operator, Admiral Taverns, recently to help improve relationships with their pub tenants. This was part of our drive to create tailor-made training solutions for our corporate customers.

Admiral Taverns put 12 Business Development Managers (BDMs) from their South East and South West regions through the day-long course to give them the skills and training to understand how to break down barriers to communication and create a win-win situation for all parties.  The intention was that the training will have a direct impact on the bottom line by helping the BDMs face the challenges of managing issues such as a rent reviews, breach of tie and property issues.

Simon Wellan, Operations Director for Admiral Taverns commented that the course had exceeded his expectations and added: “At the end of the course each BDM had to write an action plan to address specific issues in his area and he/she will then be measured against the outcomes at review stage.”

Extending a Scottish course into England and Wales

Shearings Hotels worked with us recently to create and launch a staff training programme for any staff involved in the sale of alcohol across their 49 hotels throughout Britain.

Together we developed the Award for Licensed Premises Staff (ALPS). This complements the knowledge and qualifications of the three or four employees who already have the NCPLH or SCPLH at each of their hotels.

Shearings Hotels had already adopted the Scottish Award for Licensed Premises Staff (SALPS) for their Scottish hotels but have extended the new award to their hotels in England and Wales too.

Hylda Stewart, HR and Training Manager for Shearings commented: “We were looking for a consistent approach across all of our staff in Britain, but this award also makes great business sense too. I'm keen that all our frontline staff are aware of their social responsibility in selling alcohol as well as their legal duty of care.”

Talking about a Revolution

"The courses from CPL are relevant to our business, they are totally embedded into our own systems and the monitoring system highlights any gaps in understanding that I can pick up afterwards." Kyle Dove, training manager, Revolution Bar, Liverpool.

"The E-Learning system is accessed through our intranet and is linked directly to our HR and payroll functions. As soon as someone new starts in our business it flags them up and they have six weeks to complete the Health and Safety and Food Safety courses that are mandatory for our business." Eyton-Jones, the Brand Standards Manager for Inventive Leisure

"Content in the E-Learning courses is more interesting and easier to pick up through the animations and graphics. The continuous testing highlights key points and reinforces the face-to-face hospitality training that we have." Claire McParland, student and member of bar staff at Revolution, Liverpool

"I found the E-Learning courses really instructive and engaging." Grainne Maguire, student and member of bar staff at Revolution, Liverpool

(Left to Right) Claire McParland, Grainne Maguire and Kyle Dove

Premier Training

We have recently worked with Premier Foods, the UK's largest food producer, providing Food Safety Levels 2 and 4 training for their Moreton site workforce.

The training was aimed at helping Premier Foods staff recognise good food hygiene and the best practices to use when handling and preparing food.

The training was a huge success as Heather Harding, Training Co-ordinator for Premier Foods commented: “There are a lot of training providers in the business world, but few who understand the actual problems we come across in our everyday world of Production.

CPL has been so flexible covering all of our shifts which, as you know are sometimes 24/7. Reliable, the trainers always turn up when expected. They have delivered the courses requested professionally and the feedback sheets we receive show the staff enjoyed the courses and were able to connect with the trainer.

Looking forward to working with your company in the future.”

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