Listening
We don't take the typical approach to sales when we're dealing with companies. First of all we like to listen.
Every business has different training and development needs so we never adopt the “one size fits all†pitch. So we take time to understand how your business works and how you want to develop.
Consulting
Once we've listened we take a consultative approach with you where we discuss a training and development solution for your business.
This may involve training courses that we already run; it may involve using existing expertise to run new courses; or it may even involve writing and trialling completely new courses that are bespoke to your business. We use our sector expertise to explore every possibility.
We're also one of the few really national training providers in the hospitality and compliance sector. So where you may have been dealing with several providers to cover the geographical spread of your business, you may only need to deal with us.
We tailor a solution to fit your business.
Evaluating
Once we have agreed on a training and development solution, here's where many of our clients begin to look on us as an extension of their HR department.
We pride ourselves on offering an end-to-end service in organising training, booking employees on courses, monitoring results, tracking feedback and presenting you with the finished results.
Our corporate sales team will take care of you throughout the process and will even organise regular training and development updates for your business.
Training needs
Employee training and development programmes cover a wide variety of topics these days and we can offer help, advice and training in all these areas:
- Computer skills: Computer skills are becoming a necessity for conducting administrative and office tasks as well as being essential for navigating the myriad of business opportunities on the internet.
- Customer service: Increased competition in today's global marketplace makes it critical that employees understand and meet the needs of customers.
- Human relations: The increased stresses of today's workplace can include misunderstandings and conflict. Training can encourage people to get along in the workplace.
- Legal requirements: Mandatory training is essential in all modern-day businesses these days to avoid enforcement, fines and imprisonment and obtain necessary permissions to run your business.
- Safety: Whether a job role requires training in personal safety, employee safety or safety for customers any working environment has to consider this area of the law very seriously.
Below are examples of our bespoke in-house designed and developed learning support materials:
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